Terms of service

Welcome to our www.thealans.com! Please take a moment to review our Terms and Conditions. By shopping with us, you agree to the following policies:

 

1. Product Authenticity • All our products are handcrafted and may have slight variations in design, texture, and finish. These natural differences reflect the uniqueness of handmade items and are not defects. • Our pearls, silver ornaments, and metal clutches are crafted with genuine materials and utmost care. Descriptions provided are accurate to the best of our knowledge.                                                                                                                                                                                          
2. Pricing and Payments • All prices are final and include applicable taxes unless stated otherwise. • Payments can be made through our secure payment options provided at checkout.                                                                                                                                                                                                                                                            
3. Order Processing and Shipping • Orders are typically processed within 2-5 business days after confirmation. • Shipping times may vary depending on your location. We are not responsible for delays caused by couriers or unforeseen circumstances beyond our control.                                                                                                                                                                                                                   
4. Returns and Refunds • Due to the delicate and handcrafted nature of our products, all sales are final. • Returns or exchanges are only accepted for items damaged during transit or if you receive an incorrect product. • Claims for damaged items must be reported within 48 hours of delivery, accompanied by photographic evidence. 5. Care Instructions                                                                                                                                                                                             
5. Care Instructions • Pearls and Silver Ornaments: moisture, direct sunlight, and exposure to chemicals to preserve quality. • Metal Clutches: Handle gently to prevent scratches or dents and store in a protective bag.                                                                                                                                               
6. Liability • We are not responsible for damages caused by improper handling or maintenance of products. • Slight color variations may occur due to photography or screen resolution differences.                                                                                                         
7. Privacy Policy • Your personal information is used only for processing orders and ensuring delivery. We do not share your data with third parties, except as required for shipping or legal purposes.                                                                   
8. Custom Orders • Personalized designs are non-refundable and require full payment in advance.                                                                                                 
9. Dispute Resolution • In the event of a dispute, our liability is limited to the value of the product purchased. All legal matters will be addressed under the jurisdiction of Hyderabad, Telangana                                                                                         
10. Contact Us For any questions or assistance, feel free to reach out: • Email: info@thealans.com • Phone: +91 9992579990 • Address: Suchitra Circle, Alwal, Secunderabad.